Trust me, trust matters.
For every organisation, trust is important. From its employees, from its customers, from its regulators and political stakeholders. In essence, anyone who has an interest in you. It is after all the…
Public Affairs Strategy: What’s next?
If business leaders are wondering whether their Corporate or Public Affairs function is addressing its biggest challenges, it’s probably because it isn’t. That’s a hard reality, however this function like any part…
Silent running can be a disservice to your business
Often companies present lots of reasons for not communicating. For not investing in engaging with their audiences, for not elevating their company’s brand, and for not actively telling their story. I have…
Banging your head against a wall of issues
Back in the early 2000s I went along to hear a leading pollster talk about ‘issues management’. I was a bit in awe of the fellow and rightly so. He had the…
The Strategic Shift: Redefining Communications for Business Success
In the dynamic landscape of business, reputation is a fragile asset, easily influenced by external perceptions. While many believe that altering reputation involves a mere change in communication strategy, the truth is…
What’s Henry Higgins got to do with corporate reputation?
It is truly rewarding to see a company’s story come to life. And even more so after the sweat and tears that can go into its crafting and evolution. When done properly…
The Power of Communicating Internally
Most CEOs will not place employee communications in their top list of priorities. However good employee communications can make a significant impact on a company’s performance. Ignore it at your peril. Now…
People or profit
Once upon a time I was at a conference listening to someone providing guidance to Public Affairs practitioners on effective crisis management. It was something I will never forget as I couldn’t…
Working for the best
Over the years I have been fortunate to work with CEOs who embody authenticity and humility in how they lead their organisation and their people. Business is a dynamic place for a…
Driven to succeed
We all tell ourselves we enjoy our work, but sometimes we are not sure what it is about the company we work for that really inspires us to stay. What is it…
Winning and losing
It was only until later in my career that I became involved in campaigns. When I heard the head of the business, I worked for talk about a need for a campaign…
7am Tennis
Getting time with leaders within an organisation, whether they are your line manager, client, or the CEO can be difficult, and worth every drop of sweat expended in getting it. I’m not…